FAQ

  • What kinds of appliances do you repair?

    We repair refrigerators, ice makers, freezers, washers, dryers, ovens, ranges, stoves, cook tops, microwaves, dishwashers, vent hoods, wine coolers  and other residential appliances.

  • What is service call fee?

    Service call fee is a fee charged for trip to your residence to make diagnostic of your broken appliance and present you a written estimate fro repair. Amount of this fee will be deducted from you total invoice upon your agreement to do repair with us.

  • How much is a service call fee?

    We charge Service Call Fee in amount $85.00 for  any residential appliance. If you have more then one appliance at the same household then Service Call Fee for the first appliance will be $85.00 and for each additional appliance – $40.00. The fee includes both the diagnostics and estimate. Amount of this fee will be deducted from you total invoice upon your agreement to do repair with us.

  • Do you provide any warranty on performed repair service?

    We are sure in our knowledge and our experience and we offer up to 5 years warranty on most of installed parts and  30 days warranty on labor

  • Do the technicians carry with them all the needed part to repair my appliance?

    Our vans are fully stocked with genuine factory parts for repair of any complexity. But it’s impossible to stock all the parts existing on the market in one van. For some repairs we do need to order additional parts. In this case the repair will be completed upon arrival of the ordered  parts which usually takes 3-5 business days.

  • How will I know when the technician arrives?

    After your service request we will  schedule an appointment the same day or next day within a two or three hour window for your convenience. We will also let you know that the technician is on his way, approximately 15- 30 minutes before his arrival.

  • Repairing vs buying an new appliance, how can I make a right decision?

    We can help by giving the unit a full diagnostic check to see if your appliance is worth a repair. Most of our technicians have years of previous experience and can easily estimate if the cost of the repair is a better value than replacing the unit.

  • What are the payment options?

    We accept following types of payments: credit and debit cards, personal and company checks and cash.

  • What are your hours?

    Our usual hours are Monday-Saturday  from 8 am  to 9 pm. Our technicians are also available for emergency repair services during late night hours, weekends and holidays at no extra charge for our customers. Just give us a call and we will schedule an appointment for the most convenient time for you .

  • Do you sell of buy used appliances?

    No, we don’t. We are appliance repair company and this is the only business activity we are engaged in. And we don’t have any information about other companies selling and buying used appliances

  • Do you sell appliance parts?

    No, we don’t. We provide appliance parts only along with a repair job we perform. We don’t have any information about other companies retailing appliance parts in stores or on-line.

  • I have bought a part for my refrigerator (dryer, washer) through the Internet, can you please help me to install it?

    Unfortunately, we can’t. For any repair job we do, we use only factory parts from our reliable suppliers. We can’t perform any repair job with parts bought from a third-party sellers or manufacturers.