Privacy Policy
Last Updated: September 9, 2026
D&V Appliance Repair respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at dnvappliance.com, request appliance repair services, schedule an appointment, or otherwise communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide to us when you request service, schedule an appointment, submit a form, call us, send us a text message or email, or otherwise communicate with us.
This information may include:
- Your name
- Phone number
- Email address
- Service address
- Appointment date and scheduling information
- Appliance type, brand, model, and information about the appliance problem
- Service history and repair information
- Information you provide in messages, forms, phone calls, emails, or text messages
- Payment and transaction information when applicable
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This information may include your IP address, browser type, device type, operating system, referring website, pages viewed, approximate geographic location, interactions with our website, and information about how you arrived at our website.
We use this information to operate and improve our website, understand how visitors use our website, measure advertising performance, and improve our services.
How We Use Your Information
We may use personal information for purposes including:
- Scheduling and providing appliance repair services
- Responding to service requests and customer inquiries
- Creating and maintaining customer and service records
- Preparing estimates, invoices, and repair documentation
- Communicating with you about appointments and service
- Sending appointment confirmations and reminders
- Providing technician arrival and scheduling updates
- Providing customer support
- Processing payments and maintaining transaction records
- Improving our website, services, and customer experience
- Analyzing website traffic and advertising performance
- Preventing fraud, misuse, or security issues
- Complying with legal and regulatory requirements
Online Booking and Housecall Pro
We use Housecall Pro, a third-party customer relationship management (CRM), scheduling, online booking, and business management platform, to help manage our customer relationships and appliance repair services.
When you schedule an appointment through our online booking system, information you provide may be collected and processed through Housecall Pro. This may include your name, telephone number, email address, service address, appointment details, appliance information, and other information you provide in connection with your service request.
We may also enter information that you provide to us by telephone, text message, email, website form, or other means into Housecall Pro. We use this information to schedule and manage appointments, maintain customer and service records, communicate with customers, prepare estimates and invoices, and provide appliance repair services.
Housecall Pro may process personal information in accordance with its own privacy practices and terms of service. For additional information, please review the Housecall Pro Privacy Policy.
SMS and Text Message Communications
If you provide your mobile telephone number and consent to receive text messages from D&V Appliance Repair, we may send you text messages related to your service request and our services. These communications may include appointment confirmations, scheduling updates, appointment reminders, technician arrival information, service updates, estimates, and other service-related communications.
Message frequency may vary. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly.
Consent to receive text messages is not a condition of purchasing our services.
SMS consent and mobile telephone information obtained for SMS communication purposes will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We may use service providers to facilitate communications on our behalf when necessary to provide our messaging and customer service functions.
Phone Calls
When you call D&V Appliance Repair, we may collect your telephone number and information you voluntarily provide during the call. This information may be used to respond to your inquiry, schedule service, create a customer record, and manage your appliance repair service.
We may use telephone and call-tracking technologies to understand how customers find our business and to measure the effectiveness of our advertising. Different telephone numbers may be displayed depending on the website, advertisement, campaign, or source through which you found us.
How We Share Information
We do not sell or rent your personal information.
We may disclose personal information to service providers that help us operate our business and provide services to you. These may include providers of:
- Customer relationship management (CRM) and scheduling services
- Online appointment booking
- Website hosting and website services
- Telephone and communications services
- SMS and email communications
- Payment processing
- Analytics
- Advertising and conversion measurement
- Call tracking
- Other technology and business support services
These providers may receive or process information as reasonably necessary to provide their services to us or as otherwise permitted by their applicable agreements, privacy policies, and law.
We may also disclose information if required to do so by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of D&V Appliance Repair, our customers, employees, or others.
SMS consent is not shared with third parties or affiliates for marketing purposes.
We may share information only:
With service providers who help operate our services (e.g., texting platforms), under strict confidentiality agreements
As required by law or to comply with legal processes
Google Analytics and Google Ads
We may use Google Analytics and Google Ads to understand how visitors use our website, measure website traffic, measure advertising performance, and determine how customers find and interact with our website.
Google and other service providers may use cookies, device identifiers, and similar technologies to collect information about interactions with our website and advertisements.
Information collected through these technologies may be used for analytics, advertising measurement, conversion tracking, and, where enabled and permitted, advertising-related purposes.
Visitors can control cookies through their browser settings and may also use privacy and advertising controls provided by Google.
Cookies and Similar Technologies
Our website may use cookies and similar technologies. Cookies are small files stored on your browser or device that allow websites and service providers to recognize a browser or device and collect certain information.
We may use cookies and similar technologies to:
- Operate and maintain our website
- Remember website preferences
- Understand website usage and traffic
- Measure advertising and conversions
- Improve website functionality and performance
You may configure your browser to refuse or delete cookies. Disabling certain cookies may affect the functionality of some portions of our website.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.
Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain customer and repair histories, maintain business and accounting records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. For example, certain booking or other functionality may be provided through third-party service providers.
When you interact with a third-party website or service, that third party’s privacy policy and terms may apply. D&V Appliance Repair is not responsible for the privacy practices, security, or content of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date at the top of the policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
D&V Appliance Repair
500 North State College Blvd.
Orange, CA 92868
United States
Phone: 714-204-3040
Email: info@dnvappliance.com